Sometimes, things beyond our control happen to ruin what could otherwise have been a pleasant and memorable airline experience. It could be poor service, bad food, a mishandled luggage, or any other problem.
In such cases, it is always best to resolve these issues on the spot with the airlines customer service agents as calmly and with as much courtesy as possible. The ticket you hold is a contract of service between you and the airline. It covers your rights, and in turn informs you, the passenger, of the airlines guidelines.
However, it is understandable that sometimes, complaints cannot be dealt with on the spot. In that case, here are the pointers of making an effective complaint letter to the airlines customer service office at their headquarters.
Take notes of the details at the time the incident occurs. Remember to write down the names of the airline employees who have attended you on your complaint.
Keep all your travel documents such as ticket receipts, boarding passes, baggage check stubs, and receipts for out-of-pocket expenses incurred because of the complaint. Make copies of these and attach them as supporting documents to your...
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