If you walked into your local car dealer and requested a 30,000-mile maintenance service, is it safe to assume that the dealer will follow manufacturer guidelines when servicing your car? Should the dealer only follow manufacturer guidelines? Can they bend the guidelines?
Heres a recent and very common scenario that occurred at a local Toyota dealership.
A service customer called the dealer to schedule the manufacturers recommended 30,000-mile service for his 2005 4-Cylinder Camry. However, the dealer added several services NOT included in the guidelines.
The additional services included a coolant flush (drain and refill), automatic transmission service (drain and refill), and a power steering fluid change.
According to the manufacturer, the coolant does not need to be replaced until 100,000 miles. The automatic transmission fluid can last until 120,000 miles. And there is no specific maintenance interval for the power steering fluid.
Now, before we throw the dealer under the bus, which, dont get me wrong, is always a blast to do, is there any legitimacy in recommending these extra services? Are there any circumstances where one may want to...
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