With the rapidly increasing call center industry, more and more people are engaged in countless hours of grueling training and practicing on how to handle calls, file reports, schedule personnel and inventory checks, and more. With globalization, the different call centers required shifts even during the graveyard timeframe, which means that call center agents would have to endure the normal sleeping hours working just to be accommodate transaction calls from halfway around the world. Staying healthy in the call center industry is simple and defined into three simple key words: coffee, cigarette, and alcohol. Coffee
With the long continuous hours in which the agent endures sitting idly talking to a headset, it would definitely cause the body to slow down and lessen the persons capability to circulate the blood within. This causes a reflex action of yawning, which signifies a greater need of oxygen in the respiratory – cardiovascular area. It would also manifest a sense of sleepiness.
As a result of this common phenomenon, coffee has been one of the mainstays of the call center agents, and personnels alike to combat sleepiness and degradation of competent...