Everything I know about customer service I learned from working at McDonalds as a teenager. Hard to believe, but true! In this day of highly competitive cyber business, the companies that will succeed will be those that offer superior customer service. The value of a lifetime customer is immeasurable. So once you get a customer, how do you keep him? The answer is killer customer service! Here are some of the secrets that have made McDonalds the success it is today!
*Service with a Smile*
“Hi, Welcome to McDonalds! May I take your order?” Got a new prospect? Welcome him to your business. Introduce yourself and tell about your services in e-mail. Let your customers get to know you. People are more likely to do business with someone they trust. You can’t overstate the importance of building strong customer relationships.
Smile when you are talking on the phone. Customers will hear the difference in your voice. Be careful when you send e-mail. It’s easy to be misunderstood. E-mail lacks the visual and audio cues of face-to-face communication. You must make an extra effort to ensure that your “tone” is cheerful and friendly....
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