Its amazing where you can find hidden revenue when you take a moment to look around your business. Many businesses are losing revenue because of their phone system, whether you have multiple lines, or a home phone, no matter. Either can easily lose you money.
YOUR PHONE SYSTEM
Recently Ive called a couple of clients phone systems. In several instances I was trapped in a queue. It was frustrating. I dont necessarily have a problem with queues that prompt me to press #1 for the childrens department or press #5 for Dr. Smith rather, I get frustrated when I follow your recording instructions and I get no where! Thus, I hang up resulting in missed revenue.
LESSON
Call into your phone system at least once a week, no less, even if you have only one home phone line with voice mail. Call into it. Is it still working? Has your greeting suddenly disappeared? Is there even a dial-tone? Has the line been cut? Did you leave your phone plugged into your fax? Is your receptionist still pleasant or has he suddenly become fed up with his job, grumbling at callers?
If business suddenly drops off for no reason, always look to your phone. Call all your numbers,...
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