Business process re-engineering (BPR) sounds esoteric at best, and maybe a little pretentious. Wouldnt it be simpler to say business process change?
Most people understand what a business process is but when you combine it with re-engineering, it suddenly sounds vague.
The ProSci-sponsored BPR Online Learning Center calls a business process a set of activities that transform a set of inputs into a set of outputs (goods or services) for another person or process using people and tools.
It is simple. The way we interpret that is:
-> there are many ways of doing business,
-> when one of those ways does not work or is considered to be ineffective it has to be improved,
-> certain elements are introduced to make it better (inputs),
-> those elements translate into a better product or service,
-> that product or service is supposed to serve another person (a customer, a supplier, a partner)
Thats elementary enough, but why do business processes have to be re-engineered?
Its All About the Customer (and Competition)
The philosophy behind business process re-engineering is to please the customer. By...
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