What are billing errors?
Billing errors include:
A purchase you did not make or did not authorize.
Charges for goods or services that you did not receive or that you refused to accept.
Payments you made that were not credited to your account.
Bills that contain mathematical errors.
You can also dispute charges you don’t remember making and request proof that the charge was made.
How do I correct errors?
You have 60 days from the date of the statement with the billing error, to write to your credit card company.
Send your letter to the address listed on your credit card statement for billing errors and inquiries. Include your name, account number, and the date and amount of the error. Explain in your letter why the billing is wrong. Request proof of purchase if that is the issue.
Send your letter certified mail return receipt requested for proof of delivery.
Do I have to pay the disputed amount?
No. You can withhold payment of the amount in dispute and the finance charge on that amount until the card company investigates the dispute. You can also withhold the interest payment on...
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