Direct Salestips: Customer Care Calls Preparation Is The Key!
Personalized customer service sets you apart from all the others and leads to long-term, profitable relationships with your customers. Set a goal to make 2 customer service calls a day and watch your business explode!
Here just a few reasons to call your previous customers and hostess. Start making those calls today!
* To assure satisfaction with their product or service
* To introduce a new item from your product line
* To introduce a new company program or special
* To generate reorders
* To generate bookings
* To explore sponsoring possibilities
* To ask for referrals
* To invite customers to a local event
Phone Tips
* Put yourself in a positive frame of mind before you make the call so you can transfer your enthusiasm to them.
* The first fifteen seconds will set the tone for your entire call. Your most effective introduction is one with professionalism and enthusiasm!
* Start off right. Is this a good time for you? or Have I caught you at a good time? will show respect for her time and privacy.
* Have a purpose for...