You must now know that musical instruments constitute a class of very delicate appliances. You must have worked for days trying to make a choice on what will be best for you. You might have become extremely excited about the arrival or imminent arrival of the device. You are expecting a superior quality item, but your delivery has arrived with some defects. What becomes complicated is that the delivery agent only tells you he has been paid to deliver and can do nothing more than that. The local representative of the manufacturer may not be competent to solve your problems. Even when you have been assured that your problems will be solved, is it worthwhile waiting again, similar to what you have been doing? What is the price tag associated with your patience, your worries and other mental and psychological stresses? When such a situation occurs, relax and be calm. You may consider attempting the following suggestions.
Your first option is to make the delivery agent realize that the goods delivered are not in a good state. Then complain, preferably in writing, to the local agent of the manufacturer or if possible to the seller directly. List all particulars of defects....
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