The customer is never wrong – and some customers use this principle completely. What can you do when faced with a difficult customer?
Some customers make it their goal to cause strife when they shop. Do you argue with them or do you let them abuse the system?
The answer is neither. Knowing that a customer may have issues from time to time and being willing to help the customer with their concern is a good thing.
If however this is a customer who repeatedly has issues, then it may be necessary to consider the source.
An example of a customer who abuses the system is one who buys an item brings it back when its not new anymore only to replace it with the same thing, once isnt too bad, even twice can be overlooked.
A customer, who brings their items back over and over again, may be looking at a chance to take advantage of your stores policies. Sometimes these are the very people who will cheat a company out of thousands of dollars.
Before arguing with the customer, prepare to look into this matter deeper. It may only require a manager advising the customer that this isnt good practice or it may require a professional look into this...
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