In today’s competitive markets, it is often the quality of customer service that determines the winners and losers.
‘Customer service training can be the magic ingredient that makes a business or organisation stand out from the crowd.’ says Mike Wilkinson, Chief Executive of Lancashire and Blackpool Tourist Board and Chair of the North West Tourism Sector Skills and Productivity Alliance for Tourism in the North West.
‘Great customer service training makes all the difference when it comes to winning repeat business, and acts as a magnet to quality staff as well as improving staff retention rates.’
Since launch in 1993, over 300,000 people throughout the UK have taken part in Welcome to Excellence- the largest customer service training programme in the UK and the only one recommended by the The Regional Tourist Board Partnerships Ltd.
Clients range from tiny B&Bs to some of the biggest names in tourism and leisure such as Bourne Leisure, De Vere, English Heritage and the new Wembley Arena.
In the North West, Welcome to Excellence has been embraced by thousands of businesses large and small, with more than 2000...
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