The act of contracting business process functions to a third party, more commonly known as business process outsourcing or BPO is an increasingly popular trend. Today, many of the worlds biggest companies have outsourced some of their activities, and most of them find their way to the cities of India.
Business Process Outsourcing in India The BPO industry in India continues to grow. Now known as the back office of the world, India is home to outsourcing firms of numerous Fortune 500 companies.
In the 1980s, a number of European airlines had established back offices in India, and this arguably built the roots of whats now one of the worlds most active business process outsourcing industries.
Other companies soon followed. In the same decade, American Express brought over its Japan-Asia Pacific branch into New Delhi. In the 1990s, General Electrics also came to set up its back office in India. Other well-known corporations that had outsourced their various business needs to India include Motorola, Standards Chartered Bank, Yahoo, Dell, Cisco, and Delta Air Lines.
Cities with high BPO activity include New Delhi, the countrys capital, Chennai, and...
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