Air Canada Flight 154
I was boarding a flight in Edmonton, Alberta, bound for Toronto after a long day. As I handed my boarding pass to the Air Canada gate agent, I asked her if she was having a good day. Her response has been in my mind for nearly two weeks. She looked at me, smiled, and said, All the better for you asking me, thanks.
As I literally skipped down the jetway, I smiled. I have asked hundreds of people if they are having a good day. Never have I received that response. Ive heard, Its ok., No not really, and Fine, thanks. But never, until now, have I heard All the better for you asking me, thanks.
Her response was gracious and warm. It wowed me as a Customer giving me a very positive experience with Air Canada (even before I was on the plane!) More importantly, it made me feel special as a human being. Perhaps she was taught to say this by a parent at a young age and it was an automatic response. Even if this were true, her genuine response makes that irrelevant.
What would have been a normal flight was changed by eight words eight words I am sure I will never forget.
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