6 Tips for Keeping Your Cool When Customers Get Hot
1. Be assertive – not aggressive or passive. My definition of assertion is simple: “Say what you mean, mean what you say, and don’t be mean when you say it.” Let this rule guide your conversations with all...
A couple of months ago I had a small kitchen fire in my home. All is well now, but for a few days my family and I camped out in a hotel room and once we returned home we had no oven (it was destroyed in the fire) so we were forced to eat every meal out for several days.
On the day of the...
If youve been in business very long, youve likely heard it all! You know, the irate customer who is going to sue you over the nineteen dollar product that they claim is bogus; the one thats going to shut your business down because they conjure up in their minds that you might have breeched your...
Moving is a difficult and stressful time. There are a lot of things that have to be done and it can take a long time to get everything that you want and need to be done. In most cases, there are so many things that have to be packed and loaded up, that time runs out before it all can be...
The integral role played by the telephone as a business communication tool accounts for the growing importance of answering service businesses. All businesses, whether a physician’s private practice, a small construction company, or a conglomerate, rely on the telephone as one of the...
Why does every company need a CRM (Customer Relationship Management)?
First, lets define what a CRM is: The term Customer Relationship Management (CRM) software is a system that connects different parts of a company through the thread of customer relationships. Sales, Marketing,...
Why Do Your Customers Complain and What Can You Do About It?
As the Internet becomes an increasing part of our lives there are a growing number of web sites which are run for dissatisfied customers to publicly air their complaints about bad service. See your name posted on these sites or...
Whatever happened to the adage “The customer is king or queen”? or the customer is always right. Not anymore. Companys representatives seem to delight in arguing with and stone-walling customers and some even brag on their blogs about early morning and late evening calling just to...
You probably won’t have been in business too long before you get your first complaint. It just can’t help but happen: low-end customers pay nothing and expect the Earth, while high-end ones pay a lot but expect an inhuman effort in return. You just can’t please all of the...
Whats changing in Customer Service? The top 5 new things that customers want.
We all know that good customer service is paramount to growing a business and increasing profitability. What many managers are failing to realize, however, is that rapid changes in technology have lead to...
In these days of competitive markets, the business that excels at customer service is the one that will not only maintain their position, but grow. You could answer the question “What is Customer service” by saying that it is about “exceeding” the expectations of the...
Do you get frustrated calling a hot line for many times and still no answer whatsoever? Do you hate bringing your machine to the store and waiting for days for the service? Do you want quick response and assistance from product manufacturers? The answer is the modern 247 support...