Being is business isnt just about getting a customer, selling him something and moving onto the next one. Its all about making sure that your customers keep coming back to you and spend more money!

But how can you make sure that your customers stay customers for life? What strategies can...

Just imagine. You have walked out of a shop or put down the phone after purchasing something and your immediate reaction is Wow! How do you feel? Excited; satisfied; fulfilled eager to return and buy again?

Wouldnt it be great if you could get your customers to feel the same way about...

When Alexander Graham Bell invented the telephone, little did he realise the positive effect it would have on customer service or the negative effect it could also have!

Yes, the telephone can be a great tool in helping to provide exceptional customer service but it can also quickly...

You can have the best products, the plushest offices, the best location, but unless you are a customer focused business, all of this counts for nothing, you will never really hit the heights you deserve.

So what can you do to build a business which focuses outwardly on the customer, and...

How can that be? If you allow refunds, you are losing sales. The short-term answer is perhaps. The objective of every business is to increase profits for the long – term.

If you have a no refund policy, many customers will either not make a purchase or buy less merchandise. These...

Communication is one of the most important industries in the world. People have a need to talk, to get in touch with their friends and family, no matter where they are in the world. We started with letters sent with any individual traveling in that direction, which progressed to the postal...

How to defeat spam at the roots

Just about everyone goes trough the hassle of removing unnessecary spam in their inbox every day. If you have a fresh and unused email address and want it so stay clean of spam mails then you should consider these steps bellow.

But to understand why...

Not many would be aware of this, but the government has legislation for health and safety of people at work. The Health and Safety at Work etc Act 1974 requires the employers to have proper health and safety management systems at work. The Act makes provision for securing the health of people...

He calls himself the Rich Jerk He is rich and he tells you how to be as well.

This guy doesn’t need you, but you might need him. He’s good. He knows it. He’s prepared to tell you how to do it. His wisdom is laid out for you to see. Make of him what you will,...

Getting the Most Out of Your Next Customer Support Call

Consumers will spend millions of dollars on electronics this year.

Now we all know the frustration that can quickly set in if the new piece of electronic equipment you purchased doesn’t work as described out of the box....

How much value do you place on your customers? Let’s face it…without customers you have no sales…no profit…no business. Yeah, they’re the keyplayers in the marketing game. In other words, wise marketers keep their finger on the pulse of their clientelle. The...

Quality credentialing verification organizations (CVOs) create an environment beyond simply generating credentialing reports for medical providers. A CVO with good customer service responds quickly to questions; has trained staff that is assigned to a particular client; can streamline the...