Two weeks ago I scribed a note of praise for Office Depot on PlanetFeedback.Com. Two hours later I got a personal response from Office Depots executive office. Last Friday I logged a complex complaint via email to my wireless phone company. Less than 3 hours later a researched response landed in...
Think quick. In 10 seconds, can you list the 5 key benefits you offer your customers?
I bet you said Yes. But are you sure you listed benefits? If youll bear with me for another 10 seconds, Id like to test out a theory on you.
Recap your answers maybe even write them down. Now...
As a customer, I know what it’s like to be on the customers side of the counter. You want to turn over your hard earned money for goods or services. You are then confronted with attitude, rudeness and utter disregard for just how hard you have worked for your dollar. Either the service is...
Fast and easy retrieval of you information is critical to your business success. And your documents, both on hard drive and paper, are the lifeblood of your organization. So it makes sense to preserve them for any eventuality. But should you try to do it yourself of find a professional firm to...
It almost goes without saying that good customer service is essential to sustaining any business. No matter how wonderful a job you do of attracting new customers, you wont be profitable for long unless you have a solid customer retention strategy in place and in action. Its the actions that...
Good customer service is the best way to keep customers coming back to your business. super stores that have hundreds of employee’s, these companies do not give their workers enough incentive to be customer friendly, and they don’t seem to insist their employees use the customer...
How do you define good customer service? Does that simply mean the satisfactory marketing and sale of a product or service to a customer or does it mean something else? Is providing good customer service, good enough?
In these days of below average customer service, you may think...
Statistics consistently reinforce that the biggest challenge in todays contact center environment is agent training. Turnover continues to be high; new hire costs are on the riseIve seen anywhere from $6500 to $10,000 quoted per agent! At the same time, losing customers because of bad call...
Customer service live chat
Do you shop online? Do you buy machines that may need after-sales service? Do you get the help you need? How do you get it? Manufacturers that have a voice or telephone customer service support are always preferred. However, in the ecommerce era,...
As I waited for an answer to my VCR inquiry from a stereo company, the recording stated a customer care representative would be available shortly. At that moment, I realized its finally catching on everywhere. With aging baby boomers, world events and additional pressures in todays society; it...
Customer Service in the Bottled Water Industry – Pure Water and the Customer Promise
Almost every company discusses, at length, the need for customer service and the significance of supplying true excellence to its customers. However, very few actually follow through with what it...
When you begin any business, one of the most important things to remember is that good customer service is a necessity. The food concession business is no different. If anything, its more important to be friendly and have a good relationship with your customers because its even more difficult to...