Are you a stickler about receiving top notch customer service? Do you routinely “come through” as a provider of exemplary services to your customers? Chances are you have been greatly disappointed at one time or another regarding the service you received from a salesperson, an...

Traditionally, real estate has been viewed as a sales industry. But perceptions are changing. Agents around the country are coming to believe that the key to real estate success is service not sales.

Competition and technology now give customers almost unlimited choices, so agents are...

Customer Relationship Management For A Higher Level Of Customer Service

For businesses large and small, their profitability and success depends upon customer retention, customer relationship enhancements and customer acquisition. This is often known as Customer Relationship Management or...

Talk to many business people about how they approach customer service and the majority of them will say that they are aiming to have satisfied customers. No! What we all should be seeking is to have loyal customers.

Research has shown that 65% of customers say they are loyal. You may be...

Customers are now in charge. Thanks to the growth of the Web, it is easier than ever to comparison shop and switch from one business to another with the click of a mouse. However, research has found that in the online market, customers yearn for trustworthiness more than ever.

Customer...

Creating a New Standard of Excellence Six Things You Can Do

Recognizing that the time had come to replace our hot water heater, my wife called our plumber to schedule an appointment. She placed the call at about 11 a.m. When the agent asked, Would you be available between one and three?...

At the beginning of my creative career, I volunteered as an overnight deejay at a college radio station. I loved playing the music and interacting with insomniac listeners, but I got a real kick out of reading the news. I would tear copy straight off the wire service printer and if I was...

When you’re dealing with customers, sometimes things can go wrong. It might be your fault, it might be their fault or it might be no-one’s fault — but if you didn’t make a contract, then you’ll all suffer.

Why Do I Need Contracts?

A contract gives you...

In the Internet-driven world of today, contact centers have become a very resourceful facility for businesses around the world. Big companies are readily putting up contact centers to channel their customer care needs. Contact center consultants specialize in providing vendor-neutral information...

Computer Forensics

The field of computer forensics was developed primarily by law enforcement personnel for investigating drug and financial crimes. It employs strict protocols to gather information contained on a wide variety of electronic devices, using forensic procedures to locate...

Ask many small business owners what goes into providing great customer service and you have answers such as, being polite, serving promptly, keeping your promises etc. But in this hi-tech age, we tend to forget that the humble letter has just as an important role in ensuring good customer...

I know a good Christian lady who cuts hair for a living. Thats her occupation. Thats how she makes a living. She is very good at it. Why is it that when Christians come to her shop they expect a discount just because they go to the same Church that she attends? There are some who refer to...