For many of us change is a difficult process. In organizations like healthcare it seems to advance at a snails pace sometimes. There is a need for change in healthcare, most agree, though we would be hard pressed to agree upon the changes needed. One incentive for change is pay-for-performance...
Over the past few years an epidemic of rudeness has swept America. Here’s how to perpetuate the disease.
1) Ignore people. Don’t return phone calls. Never answer the phone. Don’t listen when people talk to you. Talk on your cell phone when with others, especially in...
Recently a client told me a wonderful story about how a change of attitude helped her to keep a valued employee.
Angry and grumbling about one of the provisions in the company policy, the employee asked for a private meeting with my client, the owner of a small sales company, and began...
Since the dawn of free trading only two things have ever mattered; producing a quality product or service and the ability to sell it successfully. By successfully, I mean ensuring that you achieve maximum profit from the sale, while the customer is delighted with their purchase. In most cases...
What is the best way to inform employees when you sell your business? Wait until the transaction is a done deal.
After many years of representing people who want to sell their businesses, experience has taught me that complete confidentiality about any thoughts of selling are in the best...
Many people believe that they conduct effective meetings, when all they really do is host a party filled with official sounding chit chat. Or worse, they deliver a monologue that bores everyone. In either case, their meetings produce little.
Here’s how to hold a short, effective...
How To Hire Like The Fortune 500’s: A Guide For Small Businesses
A recent iLogos Research study revealed 94% of Fortune 500 companies now hire employees online, a stark contrast from 1998, when only 29% of them were doing the same. If you own or manage a small business, that means...
Q: My company is really in hot water with one of our best customers. I can’t reveal exactly what happened, but suffice it to say that we really dropped the ball and the customer is furious. I’m not even sure we can save the account. What’s the best way to get back in a...
If you want to grow your micro-business (defined as a business with fewer than five employees), you might consider some of the findings of a survey by Statistics Canada.
1. The Findings
According to “Growth Determinants of Micro-Businesses in Canada” (Evangelia Papadaki...
How To Get Your Staff To Bend Over Backwards For You No Matter What
The constant struggle to get people to want to work for you is an enigma most business owners wrestle with. I have isolated successful methods through growing my multi-million dollar company from the ground up. In my...
How To Get Things Done: A Guide To Strategic Planning
A step-by-step program for creating a strategic plan and tactical plan guaranteed to help you get more of what you want done.
You are pursuing a strategy en route to your vision. Whether it is revolutionary or evolutionary, it...
Non-cash incentive programs and fringe benefits can have a powerful influence on attitudes, that should in turn improve results. You can give employees the greatest incentive program, however, by impairing a sense of ownership in the organization. Ultimately, loyal and happy employees tend to...