If you have sat through a few bad meetings, you must have experienced the following traps. Here they are and how to fix them.
1) People think they are experts.
Many people tell me that they know how to hold a meeting. Actually, all they do is host a party. They invite guests,...
How would you like to hire someone that is more motivated and more qualified to do the work and costs you less than your average employee? No, I am not talking about hiring someone illegally. You can accomplish this simply by employing a telecommuter. Lets take a look at 5 very good reasons, why...
When was the last time you had to deal with a difficult customer? It was probably and external customer but perhaps it was an internal customer, such as a member of your team, a colleague or even – your boss!
I’m sure that you always want to provide exceptional service to both...
4 Tips To Ensure A Rewarding Experience When Hiring Others
Hiring an employee can be a big step for many small business owners. It means the end of doing EVERYTHING yourself and passing off some of the work!
In order to make the experience rewarding for both you and your employees...
If you WOW a customer at the Moment of Truth , the average customer will walk away and tell 5 people about the experience.
If you fail to meet the customer’s expectations at the Moment of Truth , customers are very likely to tell 11 people about the problem they had with your...
Truly memorable disasters dont just happen. They require a special blend of misunderstanding and misguided effort. Here are three ways to guarantee a disaster in your next presentation, and how to avoid them.
Mistake #1: Believe in Magic
Show up hoping that a coherent, eloquent,...
Customer security is one of the prime considerations of any retail outlet today. Whilst implementing key marketing strategies in order to promote products and increase sales, retail managers also need to be thinking about how safe their customers feel in-store and ways they can improve the...
3 Steps to Stop Absence and Make People Happy At Work
If you’re an employer or a manager then work place absence is costing you money, inconvenience, and upsetting your customers. And as we all know, not all days taken off work are due to genuine sickness. Many employees “take...