1. Be Prepared…
Let’s face it…you can please some of the people all the time, but you’ll never manage to please all of the people all the time. There will be unhappy customers…that’s the way life is. There’s not a lot you can do about it…or is there? Being prepared to take a loss to keep a customer happy may seem like poor business sense at first glance, but think of it this way…if you make him happy today, he’ll reward your efforts by returning to your store time and time again. Yep, taking a loss today, will pay off in the long run.
2. Be Ready with a “Quick Fix”…
Dissatisfaction multiplies at a rapid rate! Have you ever complained and waited…and waited…and waited for someone to get back to you? Yeah, the whole time you’re impatient and disgruntled the problem seems to grow bigger. Let your unhappy customer know that you are getting right on the problem. Even if it can’t be fixed immediately, he’ll know that it’s important and a high priority.
3. Be Professional…
One angry customer plus one angry salesman...
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