Auto Repair: How Can They Screw Up An Oil Change?
Its all about beating the clock. This quote comes from a wise old service manager, advising me on how to maximize my income as a flat-rate technician. If you have ever wondered why your car doesnt get fixed correctly, or all your concerns werent addressed, you can blame, in part, the flat-rate pay structure.
Flat-rate simply means that your mechanic is paid a flat fee for a particular repair, regardless of how long the repair actually takes. In other words, if your car needs a water pump, which pays two hours of labor, and the mechanic completes the job in one hour, he gets paid for two.
In theory, this can work to your advantage. If the job takes longer, you still only pay the predetermined labor amount. In THEORY, not reality!
The flat-rate pay structure is designed to drive productivity. Its very effective. The flat-rate pay system encourages technicians to work hard and fast, but it does not promote quality.
In terms of getting your car fixed correctly, the flat-rate pay structure has disastrous effects. Flat-rate technicians are constantly looking for shortcuts to beat the clock in order...
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