Be Good To Your Clients And They Will Stick Around
Have you ever received customer service that was so bad it almost bordered on abuse? You know the kind of treatments some low-paid, uncaring, overworked, and unappreciative company reps mete out to the client: the eye rolling, the shortness on the phone, the deep sigh of the employee when the client needs something to be explained again and again, the chip on the shoulder, and the downright rude comment that that (whatever that is) does not fall within the reps job description.
Being good to your clients will ensure that they will stick around; in a day and age where the Internet provides competition either by virtue of doing many tasks virtually; or by enabling vendors and service providers from across the globe to connect with eager clients from all over the world that has already forced many companies out of business, you have to be wise when it comes to client treatment. You need to understand that without your employees and your clients, you would be unable to sit in your office and keep on the lights or pay for the water bill. Thus, even the most callous customer service phobic will acknowledge the need...
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