One of the biggest complaints customers have against businesses, large and small is “LOUSY CUSTOMER SERVICE”.
We have all had the experience of being left hanging on the phone while just trying to get some simple information, or waiting to hear the voice of a live person who can answer a few questions. Recently, I called the U.S. postal service on a working day to see if I could get some information on sending a package to the U.K. Believe it or not, I got a voice mail message telling me to leave my name and phone number and some one would call me back.
I COULDN’T BELIEVE IT! I was out-done, flabbergasted! You mean to tell me that a gigantic operation like the U.S. postal service can’t afford to hire enough people to answer the phones on a regular working day!
A few weeks ago, I ordered some information from a small mail order company. The order information said that if I sent a check that my order would be delayed until the check cleared. So I sent cash ($16.00). I still didn’t get the order for three weeks. When I got the order it was only three pages of information, I don’t know how you see it, but I call this poor...
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