Furniture sales have historically been a major area of consumer complaints. Luckily, there are a number of reasons why buying furniture online may be safer than offline.
No Fast-Talking Salesmen
Many complaints say the furniture salesperson made promises that were not kept. In reality, furniture salespeople don’t always know what they’re talking about. The actual fulfillment of furniture orders is often handled by a different department, or even a different company.
Not having salespeople hanging around makes online furniture shopping lower-pressure.
It’s All in Writing
By their very nature, online furniture stores have to put a lot of information in writing. The written policies regarding shipping, warranties (if any), and customer service will almost always be easy to access. (Hint: look for links to written policies at the bottom of each web page.) The fact that everything is written down gives the online furniture store much less wiggle room to change the terms of the deal.
Tips:
* Save or print out the web pages that describe the furniture you have ordered and the web pages for important policies and...
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