Being in a call center day after day can pose its own challenges. Depending on the call center, you may have a room full of people sitting in close quarters to each other divided simply by a wall. These stations are called cubicles.
In close quarters they are required to answer or make call after call, after call. Many representatives find they get very thirsty when they are talking all the time.
Call centers generally do allow the agent to have a drink at their cubicle, but, often the demand of the calls hinders the representatives ability to use the restroom (washroom) when need be.
Most call centers have a strict policy on how many breaks are permitted. They do this in order to keep up with the demand.
The down side to these policies is that it can become a health issue. Women or men prone to urinary tract infections will need to use the washroom more frequently. Keeping in mind that pregnant women too, require many trips to the washroom.
Another challenge in call centers is that in these close quarters, colds and the flu can spread quickly.
Being on the phone a lot, its difficult to do you job with a sore throat or stuffy nose....
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