One of the chief complaints from customers about the way business is conducted these days centers on customer service. Either the service aspect is completely lacking or what has been promised to the customer hasnt been kept. Dealing with the latter category, it is easy to see why customers are disappointed: sales people routinely over promise and then fail to deliver.
A disappointed customer is not only unhappy with your services, but they wont recommend you to their friends. Even worse, an unsatisfied customer may tell their friends to simply not do business with you! Read on for some tips on how you can deliver right on time, every time and leave your customers satisfied and recommending you to their friends.
Successful sales people thrive by getting referrals from satisfied customers. You not only have a satisfied customer, but the opportunity for receiving highly recommended future prospects increases as well.
Here are a few things you should keep in mind when working with any client:
Keep your promises. If you tell your customer that you will provide x, y, z then you must deliver on x, y, z. Delivering anything less than what you promise...