Usability is a measure of the quality of a user’s experience when interacting with a website, people have been focusing on website usability since the explosion of the world wide web in the 1990’s, but it is unfortunately an aspect that is frequently overlooked when it comes to eCommerce site design.
The increasing availability of shopping cart software has lead to an increase in the number of people launching internet stores, many of these people are inexperience with advanced web design techniques and theories and many more purchase cheap design work that doesn’t focus on what the store customer’s wants and needs. What the customer wants from an online store is to be able to find and purchase the products that they want as easily and quickly as possible.
When a customer visits your site it is more than likely, if your marketing has been successful, that they wish to purchase a product from you. As a store owner you need to remove every possible barrier between them arriving to your site and completing your purchase, the more barriers you make your customers climb over the more likely they are to run off your competitors.
This...