How Do You Know You Are Getting Better? Use Data To Drive Improvement
The best quality improvement initiatives are driven by data! Why? How are you going to know how much you have improved if you dont measure something?
All of you have been exposed to measures in many situations. Most of them were important. In school, you were graded. Perhaps you own shares of stock; how do you measure the success of the stockits increase in value, a measurement. How do you know if your team wins? By its score, a measurement. The fact is that many daily activities in life have accompanying measures to judge their success.
You might argue that you know if things are getting better; you can just tell. I am sure that you can. This is not enough, though. In the healthcare field it is important to measure improvement. One reason to do so is to prove to others that things are improving. For instance, suppose you are in charge of implementing electronic health records in a hospital setting. You meet resistance from several staff members, including a large number of doctors. How can you overcome this resistance? Collect datalower percentage of wrong prescriptions, for...
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