Did you know that good customer service is the primary factor in determining whether your business will thrive or fail? In other words, someone may set up a business in a thriving community where there is lots of traffic, but if there is no customer support or if support is poor and unfriendly, this business may fold under within 6 months. On the other hand , someone may set up a business in a more remote erea and give excellent, friendly customer service and their business may thrive.
You must realize that a satisfied customer will bring repeat sales because this person knows exactly what to expect from you and your goods or services. They will recognize your business practices and will do business with you in such a way that will bring about a satisfying transaction to both you and your customer.
As you build relationships with your customers it will in turn establish a relationship with your customers family and friends. This can bring in a flow of long term valuable customers who will continue to shop with you and also tell others about your business services. This is free ‘word-of-mouth’ advertising which will result from loyalty and friendly...
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