Its always a good thing to start over when you dont get the results you expect from your marketing campaign. It might be that youre doing it wrong or maybe because you havent been able to zero in on your brand the first time.
Whatever your reason, you however, must realize that a makeover of your brand can make or break your business. Re-branding is not always the right choice to increase your sales that have become too lethargic, or to surpass the competition. It all depends on the makeover itself.
Reinventing the wheel as they say with your brand can be vital if done right. On the other hand, it can be nothing short of dangerous when you create more mistakes than good. You have to remember that a makeover can only be effective if your kind of service is really something different from all the rest, and that customer experience is equal or worth more than what your clients expect from you. Without these factors, however which way you do it; your reinvention of your brand wont cut it.
Second, you should also remember that changes that are so different from the first can drastically change the kind of brand you would want to be known for. And it might...