In my last article, we covered four basics: 1. take advantage of any free trial periods, 2. watch out for long contracts, 3. get references, and 4. dont be too concerned with high prices. For this article, we will assume that you have diligently followed the 4 steps in the first article and are ready for the next evolution how to your answering service running smoothly. We will explore a few industry tips & tricks on how to keep your service professional and reliable.
First & foremost, dont ask too much of your call center. This is not meant as dont expect your answering service to do their job, but instead, keep their responsibilities short & sweet. As with any individual, the more tasks they are required to do, the more room arises for error. The main point here is Shortness Equals Success. What do I mean by that? First, keep your answer phrase short (i.e. how the operators pick up your line). Second, keep the information they gather from the caller at a minimum. Third, make sure your contact information is not a labyrinth of pager numbers, e-mail addresses, home phone numbers, and cell phone numbers (i.e. call Jim at home, if he is not there,...
To view and download this full PLR article, you must be logged in. Registration is completely free. Once you create your account, you will be able to browse, search & downlod from our PLR articles database of over "1,57,897+" on 1,000's of niches and 200+ categories without paying a penny. Click here to signup...
