Why do so many software systems fail? Corporate leaders often wonder what went wrong. Did they choose the wrong software? Should they have checked more references? Scheduled more demos?
Part of the process of introducing new software or new software use is getting people on board for the technology change. No one enjoys change and it is often feared. People are afraid that they will make mistakes, have a lack of understanding, have to do more work and quickly learn something new. People that are comfortable with their work habits know that change means putting forth more effort and energy, at least at the inception.
Leaders of the organization must take charge of the change. Its easy to blame a failed system on those people who refused to conform or bad software. Ultimately though it is the responsibility of the manager to build a good user team and encourage proper use of the software. Without a team that is willing and taught to work together, any system is bound to fail.
System success is heavily reliant upon:
- Communication of benefits and how the system will be used
- Support from senior executives and managers illustrated...
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