I learned about business expenses at one of my first jobs. It was in a fast food restaurant, working as an assistant manager I was responsible for placing the orders for food and supplies. I noticed how many thousands of dollars we spent on ketchup, mayonnaise and other sauce packets. Then I watched for a while, to see how many the employees were handing out at the drive-through window.
Pretty quickly, I realized that many of the employees were putting a handful of packets in the bag for customers – before even asking if they wanted any. It was time for a new policy, I decided. I informed all the employees that they were to ask the customers if they wanted ketchup, mustard or any other sauce packets. Then they were to either ask how many they wanted, or let the customer see them putting just a few in the bag, so the customer could ask for more if they wanted more.
The customers were happy, and fewer packets went out that window. How many fewer? I don’t remember exactly. What I do remember, is that after tracking our subsequent use of sauce packets, I discovered that the new policy was saving the restaurant about $2,000 per year. I later found a way to...
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