So youve done everything you can to keep your buyers happy but still someones left you negative feedback! You dont think its fair, either because you fixed the buyers problem, or they never gave you a fair chance to fix it. What can you do?
Communicate.
Tell the buyer that you dont think that feedback was fair, and give them a list of the things youll do in exchange for them withdrawing it. You can offer refunds, replacements, or even to compensate them for their time (that means bribe them), depending on how desperate you are. If they agree, you can go through the mutual withdrawal process detailed below.
Respond.
Leave a comment under the negative feedback explaining what happened this at least minimises the damage it will do to your reputation if anyone looks at it. Remember that you can more-or-less write whatever you want, as there is no facility for the buyer to respond to your response and anything you write will show up on their Feedback Left for Others page! If youre a little devious, you can make them look very bad.
Retaliate.
However much youre not supposed to do it, you really shouldnt let a buyer leave you negative...
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