Recently a client told me a wonderful story about how a change of attitude helped her to keep a valued employee.
Angry and grumbling about one of the provisions in the company policy, the employee asked for a private meeting with my client, the owner of a small sales company, and began to tell her in direct terms what was wrong. The client couldn’t hear anything the employee was saying because she was too busy planning her own rebuttal strategy. It was important to let the employee know that the policy was a good one. On the other hand, she didn’t want to lose her top sales agent. Physically, she could feel her body clenching and mentally, she was preoccupied with what she should say.
She Who Speaks First Loses
Fortunately, she remembered an old adage from her own sales days: when you are negotiating to close the sale and you’ve asked for the order, it is almost always true that “the person who speaks first loses.” The client thought about this, took a deep breath, and listened instead. Almost immediately she felt the physical tension drain away, and found she was really listening for the first time since the employee...
To view and download this full PLR article, you must be logged in. Registration is completely free. Once you create your account, you will be able to browse, search & downlod from our PLR articles database of over "1,57,897+" on 1,000's of niches and 200+ categories without paying a penny. Click here to signup...
