If you believe your bank has made a mistake or you are having a dispute with them, it might seem like you will never get the problem sorted. Although solving banking disputes can be tricky, if you follow the right course of action then you can solve banking disputes fairly and without developing a bad relationship with your bank.
What disputes?
There are a number of issues that can arise that might cause a dispute with your bank. Perhaps you are sure that you did not make a payment on your account, or you believe your bank has incorrectly charged you a penalty fee. Your bank could even have calculated your balance wrong or wrongly removed money from your account. Whatever the problem, you need to remain calm about the situation and follow certain procedures.
Get things in writing
If you have a problem with your bank or they have a problem with you, then make sure you get all procedures and reasons for them in writing. If you bank does not write to you, then write a letter to them explaining the problem. Getting things in writing can often help to iron out misunderstandings and set the ground for mediation.
Read the small print
If you...
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