How to Write a Complaint Letter That Gets the Result You Want
Have you been double-charged on your credit card? Did the poor service at that restaurant ruin your special evening? Were the flowers you ordered delivered to the wrong address? Then its time you write a complaint letter that gets the situation resolved to your satisfaction.
Make your opening sentence a positive one and get to the point in the first paragraph. The flower shop doesnt need to know this was your grandmothers 90th birthday, but they do need to know that youve been their customer for five years. Beginning on an upbeat note will let them know you want to continue doing business with them.
Tell your story precisely and in as few words as possible. You dont need to tell the restaurant that you were hosting a business dinner with your new boss, but rather this was a special evening to celebrate an important occasion. State specifically what went wrong, such as the food was cold or they neglected to bring the appetizers until the main course was served. Be humorous if possible- this wasnt brain surgery even though it was important to you.
Dont threaten. Swearing to never shop...
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