If you are a new company that is just starting out, you are probably already thinking about the best ways to interact with your customers and how to give them the care that they need. One of the best ways that new businesses can communicate with their customers and prospective customers is through an 0800 number, where customers can call you toll free. If you are interested in this valuable resource, there are a few things to consider to see if it is right for you.
First, think about whether you can handle the volume of the calls. Studies show that when a company posts their 0800 number, whether it is online or in a paper advertisement, you’ll find that the calls increase, but their quality decreases. While you will be handling calls from people who have a strong interest in who you are and what you do, you’ll also find that the amount of calls that don’t do anything for your business will increase as well. The question to ask yourself is whether you have the manpower to keep up. While some businesses have a dedicated call center, others are staffed more sparsely. Especially if you are just getting started, you’ll feel the pinch and you need to...
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