Is Customer Service from the Bank of America Good or Bad?
The Bank of America may be known for a lot of good things, but its also notorious for a few bad things and that includes its quality of customer service.
In a poll held by the MSN Money-Zogby, Bank of America came out with 26% of its respondents rating its customer service as poor. The overall response was ambivalent, however, with 36% rating them as fair, and 31% rating them as good. A minority of 7% rated their customer service as excellent.
Many, however, believe that the purported decline in its quality of customer service is due to the various mergers the company had gone through.
Keep the Change Savings Program One thing that brings a smile to peoples faces is the Keep the Change Savings Program. This program automatically rounds off debit card spending and transfers the difference to the clients savings account. But this has more to do with the services the bank has to offer and not how it provides after-sales support. If only Bank of America is just as innovative with its customer service then none of its clients will have anything to complain about.
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