Computer repairs are being done by computer novices at a higher rate than ever before. More and more people do their own computer repairs. Whether it is installing a hard drive or installing an operating system. Is the computer repair business dead?
The computer industry is evolving. It is always changing. In fact, if there is one thing that is sure in the computer repair industry it’s that change is going to happen. Companies like Microsoft have gone out of their way to make their products as easy to use as possible. Where does that leave the computer repair business? What can you do to stay in business and be competitive?
Offer outstanding customer service. Look for different ways to package your services. Take the time to research your competition. What could you offer that no one else is offering? One area that matters to your customer is time. Are you in a position to guarantee fast computer repairs? Maybe a same day repair service? Think about how you can take care of your customer while they wait. You could create a comfortable waiting area for them with good reading material, free coffee, computers with internet access or something similar....
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