Email has become the most pervasive form of business communication, impacting every aspect of every organization: communications between management, employees, prospects, customers, vendors, suppliers, partners, investors, and analysts.
The average email user sends 34 emails and receives 99 emails every day, and overall email use is growing 53% per year. Despite large enterprise investments in replication, mirroring, and tape back up systems, email systems continue to fail. While it is widely known that natural and man-made disasters can lead to email outages, new data shows that email systems are more frequently brought down by technological failures.
MessageOne, a leading provider of email continuity solutions, commissioned this research report to understand the frequency, severity, and cause of email outages in North American corporations using Microsoft Exchange or Lotus Notes. This research shows that enterprise email systems are prone to a variety of potential breakdowns including SAN (Storage Area Network) failures, improper configuration, losses in network access, database corruption, and viruses. Data from the survey shows that in any given 12-month time...
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