It is Personal, It’s Business

Its not personal, its business- The gangster says to his victim pointing the barrel of the gun straight at his head. Then, the camera angle changes, the shot fires, and the body of the helpless victim falls on the ground. You have probably seen a couple of movies with scenes similar to this one. It exemplifies very well that in the mafia style business, making money comes before anything else, no matter which law needs to be broken or how deep or personal the relationship was with the person that needed to be taken care of. If that person was somehow interfering with business, they had to go away.

Unfortunately, many businesses nowadays have adopted the same Its not personal, its business mentality and they put the interests of their customers in the back burner. How? Not establishing a good relationship with the customers, tricking him into spending his money in low quality products, not having a friendly, helping attitude, not trying to go beyond his expectations, but falling short of them, lying and being unreliable, just to name a few. These are costly mistakes that pretty much tell the customer right to his face that his interests are not the first priority. ...