After the great success of Business Process Outsourcing (BPO) in India, it is now the KPO turn to make its presence felt.
BPO success in India is encouraging overseas companies eyeing Indian market for outsourcing their high-tech knowledge based jobs. Operational cost saving, pool of talented workforce, infrastructure improvement and favorable government policies are the major factors, which are responsible for the Knowledge Process Outsourcing (KPO) in India.
According to a report by GlobalSourcing Now, the Global Knowledge Process Outsourcing industry (KPO) is expected to reach USD 17 billion by 2010, of which USD 12 billion (almost 70%) would be outsourced to India alone. Indian KPO sector has already taken steps in employing highly educated and talented people and number of KPO professionals is expected to cross more than 250,000 by 2010 compared to the current figure of 25,000 employees. The graph on the right suggests that Expected Growth in Global BPO and KPO Markets (2003-2010)
What makes India a preferred destination for KPO?
The Indian workforce is highly literate and they are well-versed with English language, thanks to Indian educational...
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