Call center agents will tell you, they talk to all kinds of people. Depending on the type of call center; you can be talking to a person in the same town or someone from the other side of the world.
If you are answering the phone for a service, you may get questions from a novice to the items you are providing, and will have to answer questions to things you assumed everyone knew.
Never assume anything in a call center.
Learning to laugh off the silly calls is good medicine. You can use the funny and interesting stories to keep you going in the field.
Yes its true, you will get the irate customers who can be down right mean and nasty, however, you can also get that customer who really makes your day.
An interesting perk with this job is in knowing that you can talk to people from literally all walks of life.
Sometimes the calls may seem repetitive, sometimes they are completely odd, and knowing that this is part of the job helps you to prepare you for it.
Those who like their call center jobs talk of the unique calls theyve received. There are those calls that leave you shaking your head and wondering why?
Learning to...
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