If you are up to your ears in a stressful situation, it becomes difficult to think clearly. Sometimes, it is best to walk away from a problem, and think about it, rather than try to solve it with an instant solution.
My grandfather used to say: Even the court jester can teach us something useful. This saying goes much deeper in meaning and applies to many things – from a Yoga class, to not taking life too seriously, and to the unfortunate way customer feedback is commonly handled by the business world.
As a customer of any service or product – how do you feel when your Email is ignored, your voice mail message is never answered, and you dont get any feedback or concern, at all, from customer service? We all feel the same nobody likes to be ignored. The shame of all this is that customer service is getting worse on a global scale.
Knowing this, we should take the time to listen when someone has taken the time to give us a constructive suggestion. When you do acknowledge a suggestion and consider, implement, or try it, you could possibly create a bond for life.
Here is a little story about how listening can pay off. Years ago, I was...
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