The Communication Process
Communication is defined as a process whereby information is exchanged between individuals through a common system of symbols, signs, or behaviours. Human communication is the process of making sense out of the world and sharing that sense with others. The process involves three components: verbal, non-verbal, and symbolic.
Verbal communications are the primary communication skills taught in the formal education system and include such things as reading, writing, computer skills, e-mail, talking on the phone, writing memos, and speaking to others. Non-verbal communications are those messages expressed by other than verbal means. Non-verbal communications are also known as body language and include facial expressions, posture, hand gestures, tone of voice, smell, and other communications perceived by our senses. We cannot not communicate and even when we dont speak, our non-verbal communications convey a message. Symbolic communications are demonstrated by the cars we drive, the houses we live in, and the clothes we wear (e.g. uniforms police, military). The most important aspects of symbolic communication are the words we use. ...
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