Live chat support, most excellent approach to get in touch with customers
What is live chat support and how can it benefit customers? Live chat support is the easiest way to communicate with customers and to keep updated on their overall satisfaction or complaints if any. It is just like giving a human touch to the otherwise virtual world. A positive impression is created in the minds of the customer about the services and this feel good factor helps in increasing the sales and thereby customer base. The satisfied customers will definitely act as indirect marketing personal bringing in more traffic to your site.
How can you make the customer use the live support feature? Not all people are ready to chat because of their time constraint. Knowing the customers mood and trying to offer a very friendly and casual chat is what is needed to keep the customer online. Great communication skill is needed to keep the conversation going in a very interesting and friendly manner. Basic netiquette and clean mannerism counts a lot when it comes to dealing with angry or irritated customers.
Not all customers might turn up with a smiley, there might be some unsatisfied...
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