In 1996, in the movie Jerry McGuire, actor Cuba Gooding, Jr. made famous the phrase Show Me the Money! Ten years later, a variation of that command, now Show Me the Data! rings in conference rooms throughout the country. Managers far and wide, at least the successful ones, are looking at the data. Dont tell me your opinion, show me the data. Can you back it up with data?
If you cant measure it, you cant manage it. Companies may be able to survive for a while if managers arent using data to make decisions, but they will eventually see their demise; likely sooner than later. Those companies to benchmark off are the ones who are not only surviving, but thriving! Pick your favorite phrase: TQM, Process Management, Quality Circles, Improvement Teams, Standards and Measurement departments or any other title you prefer. The function is the same. Look at baseline data percentages, dollars, hours, quantities and continuously monitor the performance.
There should not be any task that a supervisor or staff members perform that cannot be measured. If you cant measure it, you cant manage it. Take a fast food restaurant for example. There are a plethora of areas that can be...
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