You remember these people for the wrong reasons.
They are the monsters who hurt others with insults, ridicule, and sarcasm. They bully. They threaten. They attack.
And that ruins your meeting.
Personal attacks are unacceptable because if one person is being hurt in your meeting, everyone else feels it. As a result, the participants retreat into making safe and generally useless contributions.
So, how do you respond to attacks?
First, take a big breath. Grab your courage. And then use one of the following approaches.
Approach 1: Speak to the group
Respond to a hostile remark by making a general comment. Look at the middle of the group and say:
“Just a moment. Let’s pause here to calm down. I can tell we’re upset about this. And we want to find a fair solution for everyone.” (Take slow deep breaths and relax to model calming down.)
After saying this, pause a moment to let the group respond. Often, someone else will support your request. Then continue as if everything were normal.
Avoid looking at the attacker when speaking to the group. Making eye contact acknowledges and returns power...
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