New Technical Writer: Use The Persona To Create The Most Useful Section Of Your User Document
OVERVIEW
A good User Document includes sections on how to set up, use, and care for the product. However, to create a great User Document , the technical writer should use the Persona, generated in the analysis of the User/Reader, to create the topics for the most useful section of the User Document. This article describes this procedure.
THE MOST USEFUL SECTION OF A USER DOCUMENT
The most useful section of a User Document is the one that helps the User get what he/she wants/needs done right now!
Writing such a section might seem to be an impossibility. How do you know what the User needs to do now?
The only thing that you, as a writer, can do is to play the odds. That is, determine the topics that have the highest probability of being of interest to your User. And “of interest” means “getting what the User wants done, right now.”
We created Persona (an almost-real representation of your product’s User) in another article in the “New Technical Writer” series (see the links in the...
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